Hardware Maintenance

Is your server, desktop, networking or communications hardware out of warranty? or do you need better SLA’s to ensure fast hardware replacements?

In partnership with a national IT Services company we are able to offer hardware maintenance utilising the comprehensive range of skills and resources within the dedicated 24/7 technical assistance centre.  From here all incidents are managed and dealt with in the most efficient and time effective manner.  The multi-vendor approach is delivered through a wide network of experienced field engineers and allows our channel partners to offer a more responsive and efficient network & server support solution to our Customers.

Services include:

• UK, Ireland and mainland Europe coverage
  
• A single point of contact for all related incidents
  
• Networking devices & server support
  
• Guaranteed responses and fixes within defined service level agreement
  
•  Nationwide spares locations
  
• A vast network of skilled and accredited field based engineers backed up by specialist consultants
  
• 24/7 Service Desk and call logging facility
  
• Service delivery management
  
• ISO20000 certified in IT service management
  
• Remote and onsite trouble shooting services

We have the ability to support products from the following vendors: